Call Center AI market size exceeds $ 12,910.6 million by 2030, says P&S Intelligence

NEW YORK, July 15, 2022 / PRNewswire / – According to the latest market research report published by P&S Intelligence in 2021, the global call center AI market stood for one $ 1,982.9 million value that is about to touch $ 12,910.6 million in 2030, progress with a CAGR of over 23% from 2021 to 2030. The increasing customer engagement through social media and increasing demand for upgraded data analytics capabilities to respond to customer inquiries is driving the market.

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According to studies, switching consumers costs US companies more $ 100 billion yearly. Because of this, it has become important for companies to improve their customer service to enhance the customer experience. Companies streamline customer relationship management due to the early implementation of AI technology in call centers.

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Key Results of Call Center AI Market Report

  • Google Cloud and Sprinklr collaborated January 2022 to support their customer experience management strategy. Sprinkler’s agreement with Google will enable it to increase consumer awareness and accelerate its go-to-market strategy.

  • One of the major industry trends is the growing emphasis on omnichannel customer communication. Customers now have a variety of opportunities to interact with a business, including live chats, emails, social media and websites, due to the implementation of call center AI solutions, including chatbots and IVA.

  • In terms of solution use is call center AI market led by the BFSI industry. This is due to customers’ increasing demand for flexibility and mobility while performing banking transactions.

  • The turnover contribution of small and medium-sized enterprises will grow by a 24.0% CAGR during the forecast period. This will be due to the growing number of SMEs using call center AI solutions to resolve customer queries faster and more efficiently.

  • The cloud category will record faster growth, with a CAGR of 24.3%, from 2021 to 2030, as the cloud provides flexibility and remote access and spans public, private and hybrid cloud technologies.

  • A significant demand for AI solutions is generated by the contact centers of IT and telecommunications companies. Numerous IT and telecommunications companies compete for the limited market base; therefore, it is crucial for the players to offer high quality services at reasonable prices.

Browse detailed report on Call Center AI market analysis, size, new trends, new opportunities and top key players in 2030

The North American call center AI market is set to produce $ 6,582.4 million revenue in 2030, which will have grown by 23.3% CAGR by 2021-2030. This will be due to the rising costs across industries for call centers, to offer efficient services to retain customers and the existence of key companies in the region.

IVAs can help cross-selling and additional sales agents to consumers while helping to make recommendations for potential leads. Companies use chatbots and virtual agents with AI capabilities to perform a variety of automated operations, including balance verification, placing orders, and answering initial queries.

Call Center AI Market Segmentation Analysis

By component

By Application

By organization size

By implementation mode

At end use

  • BFSI

  • Retail & e-commerce

  • Media and entertainment

  • Health care

  • IT & Telecom

  • Travel & Hospitality

Regional prospects

  • North America

  • Europe

  • Asia-Pacific

  • Latin America

  • Middle East and Africa

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About P&S intelligence

P&S Intelligence provides market research and consulting services to a wide range of industries worldwide. As an enterprising research and consulting company, P&S believes in providing in-depth insight into the ever-changing market scenario, in order to enable companies to make informed decisions and base their business strategies wisely. P&S holds the interests of its customers in the forefront, and therefore the insight we provide is both honest and precise. Our long list of satisfied clients includes entry-level businesses as well as multi-million-dollar businesses and government agencies.


Prajneesh Kumar
P&S intelligence
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